Winmatch Verification in India: OTP, KYC Documents, Upload Rules

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Winmatch verification helps unlock offers and reduces restrictions during deposits and withdrawals. Verification includes phone OTP and KYC document upload in your account, with file format and size rules shown for uploads.

If you plan to cash out smoothly, verify first and then withdraw without delays.

Why Winmatch Verification Matters

Verification is used to confirm your account and support secure payments and promo access.

On Winmatch, phone OTP is connected to offers, and document upload is required within a defined time window.

If verification is incomplete, you can face restrictions that block features you want to use.

What You Need Before You Start

Prepare your phone for OTP, and prepare clear photos or scans for document upload.

Using clean images and correct file formats will reduce rejections and speed up approval.

Access to your phone number for OTP verification.
Clear photos or scans of your documents.
Stable internet connection during upload.
Files in an accepted format (PNG/JPG/TIFF).
File size under 10MB per upload.

Phone OTP Verification: How It Works

Phone OTP verification is used as a security step and is required to access promotions and offers.

Complete OTP in your account settings, then refresh the promotions or account sections to confirm access.

Login and open your account verification settings.
Request OTP to your phone number.
Enter the OTP code and confirm.
Return to your account and refresh the page once.
Open promotions to confirm offers are available.

Confirm your phone number is correct in your profile.
Check signal strength and disable SMS blocking filters.
Request OTP again and wait a short moment before retrying.
Restart your session and try OTP from a fresh login.
If OTP expires, request a new code and enter it immediately.

KYC Deadline: 72 Hours and Restrictions

Winmatch indicates that required documents must be provided within 72 hours.

If you do not provide documents within this 72-hour window, restrictions can be applied to your account.

What happens	Timing	Result
Provide required documents	Within 72 hours	Verification can proceed normally
Do not provide documents	After 72 hours	Account restrictions can apply
Re-upload after rejection	As soon as possible	Faster approval and fewer delays

Documents Required: Proof of Identity

Proof of Identity is a document upload used to confirm your identity details.

Winmatch can request an identity document in your account verification area.

Use a clear, readable image with all corners visible.
Avoid glare, blur, and shadows on the document surface.
Make sure the name and details are readable in one image.
Upload only the document requested in your verification screen.
Keep your file within the allowed format and size rules.

Documents Required: Proof of Address

Proof of Address is used to confirm your address details as shown in the document.

Upload the address document requested by Winmatch and ensure the text is readable.

Ensure your name and address are clearly visible.
Do not crop out edges or cut off important lines.
Use a high-resolution image so text stays readable.
Match address details to your account profile where possible.
Follow the same format and size rules for upload.

File Rules: Formats, Size, Image Quality

Winmatch shows file rules for uploads to reduce errors and speed up verification.

Use PNG, JPG, or TIFF formats, keep file size within the limit, and upload a clear image.

Rule	Value	Tip
Accepted formats	PNG/JPG/TIFF	Export a clean image and avoid heavy compression
Maximum file size	Up to 10MB	Resize if needed, but keep text readable
Image quality	Clear image required	Avoid blur, glare, and cropped corners

Step-by-Step: Upload Documents in Your Account

Upload documents from your account verification area and follow the exact prompts shown for each document type.

Login and open the verification section in your account.
Complete phone OTP verification if it is requested.
Select Proof of Identity and choose an accepted file format.
Upload the file and wait for the upload confirmation.
Select Proof of Address and upload a clear file.
Confirm both uploads appear in your verification section.
Check status updates in the same verification area.

Verification Status: Where to Check Progress

Your verification status is shown in your account verification section after you upload documents.

Use the status label as your reference when you contact support.

Status	Meaning	What to do
Pending	Files are received and waiting for review	Wait and avoid repeated uploads unless required
Approved	Verification is completed	Proceed to promotions and withdrawals as needed
Rejected	Upload did not meet requirements	Fix the issue and re-upload a clearer file

Most Common Rejection Reasons

Rejections are usually caused by file or image quality issues, not by the idea of the document itself.

Image is blurry, dark, or has glare.
Document corners are cropped or important text is cut off.
File format is not PNG/JPG/TIFF.
File size is above 10MB.
Text is not readable at normal zoom.
Uploaded file is not the requested document type.

Fixes: Re-upload and Get Approved Faster

If your document is rejected, re-upload a clearer file that matches the rules and keep the same document type requested.

Small improvements like better lighting and full-frame capture often solve the issue immediately.

Retake the photo in bright, even light.
Place the document flat and capture all four corners.
Ensure text is sharp before you upload.
Export as PNG/JPG/TIFF and keep it under 10MB.
Upload again and re-check status in your account.
Save screenshots of the rejection message for reference.

Troubleshooting OTP and Upload Issues

OTP Not Received

If OTP does not arrive, you cannot complete the phone verification step required for offers.

Start with phone and network checks before escalating.

Confirm your phone number is correct in your profile.
Check signal strength and disable SMS blocking filters.
Request OTP again and wait a short moment.
Restart your session and request OTP from a fresh login.
Check if your device has message storage limits.

What to send support: phone number (masked if needed), OTP request times, and screenshots of the OTP prompt.

Upload Failed or Stuck

If upload fails or hangs, it is often related to file size, format, or connection stability.

Use a smaller file under the limit and try again from a stable network.

Confirm your file is PNG/JPG/TIFF.
Confirm the file is under 10MB.
Switch to a stable Wi-Fi or reliable mobile network.
Try a fresh login and upload again.
Use a different browser or clear cache if needed.

What to send support: file format, file size, time of upload, and a screenshot of the error.

Document Rejected

If a document is rejected, the most effective fix is a clearer image with full edges and readable text.

Re-upload the correct document type and follow the same file rules.

Retake the photo with better lighting and no glare.
Capture all four corners of the document.
Make sure the name and address text is readable.
Use PNG/JPG/TIFF and keep the file under 10MB.
Re-upload and check status again.

What to send support: rejection screenshot, your re-upload time, and the new file details.

72 Hours Passed and Account Restricted

If 72 hours pass without required documents, Winmatch indicates restrictions can apply to the account.

Upload documents immediately and then request a status review if access is still limited.

Open verification and upload the required documents right away.
Confirm both identity and address uploads are visible.
Complete OTP verification if it is still required.
Take screenshots of your status and restriction message.
Contact support with your evidence pack for review.

What to send support: status screenshot, restriction message screenshot, upload timestamps, and file details.

When to Contact Support and What to Send

If your status stays stuck or uploads fail, contact support with screenshots and timestamps.

Send a short evidence pack so the agent can locate your verification case fast.

Issue	What to send	Best channel
OTP not received	OTP request times, phone number status, OTP prompt screenshot	Support chat or email
Upload rejected	Rejection screenshot, file format, file size, re-upload time	Support
Deadline/restriction	Restriction screenshot, upload timestamps, verification status view	Support
Status stuck pending	Status screenshot, upload times, browser/app details	Support

Your verification status screenshot (Pending/Rejected/Approved view).
Timestamps of OTP requests and document uploads.
File format (PNG/JPG/TIFF) and file size (under 10MB).
Screenshots of error messages or rejection notes.
A short description of what you tried and what happened.

FAQ

How to Verify Phone With OTP?

Open your account verification settings, request OTP, enter the code, confirm, then refresh the account area to verify access to offers.

Why OTP Is Required for Offers?

Winmatch uses phone OTP as a security step, and promotions can be locked until your phone number is verified.

What Documents Are Required for Verification?

Winmatch requests Proof of Identity and Proof of Address uploads in your verification section, and you should follow the exact prompts shown in your account.

What Is Proof of Address?

It is a document that displays your address details, uploaded in the verification section, and it must be clear and readable under the file rules.

What File Formats Are Accepted?

Winmatch accepts PNG, JPG, and TIFF formats for document uploads.

What Is the Maximum File Size?

The maximum file size shown for uploads is up to 10MB per file.

What Happens If I Miss the 72-Hour Deadline?

Winmatch indicates restrictions can apply if required documents are not provided within 72 hours, so upload documents as soon as possible and request review if needed.

How to Check Verification Status?

Open the verification section in your account and look for the status label such as Pending, Approved, or Rejected next to your uploads.